See Adelaide regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all See Adelaide users and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should contact us.
Collection Of Information
In order to use the See Adelaide website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including email.
Any information collected by See Adelaide is collected via correspondence from you or your company. This may be via telephone, email, mail, fax, or directly through our website.
Use Of Collected Information
Any details collected from See Adelaide customers are required to provide you with our products and services, along with a high level of customer service.
Correspondence is recorded to provide service references and assist in staff development.
Storage Of Collected Information
The security of your personal information is important to us. When you enter sensitive information, such as credit card details, on our website, we encrypt that information using secure socket layer technology.
When credit card details are collected, they are passed on to be processed as required. We do not permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us during transmission and once received.
If you have any questions about security on our website, you can email us at info@seeadelaide.com.au
Access To Collected Information
If your personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete, or deactivate it by emailing us at info@seeadelaide.com.au
Orders
If you purchase a product or service from us, we may request personally identifiable information from you. This may include contact information such as name, email, and postal address, as well as financial information such as credit card details.
This information is used for billing purposes and to fulfil your orders. If there are any issues processing an order, we will use this information to contact you.
Communications
See Adelaide uses personally identifiable information for essential communications such as emails, account information, and service updates. We may also use this information for promotional emails.
If you no longer wish to receive communications, you can request removal from mailing lists by emailing info@seeadelaide.com.au
You will be notified when your personal information is collected by any third party that is not our service provider, allowing you to decide whether to share your information.
Third Parties
See Adelaide may use third parties to provide essential services for our website or business operations. We may share your information where necessary for those services.
These third parties are not permitted to use your information for any other purpose.
See Adelaide does not share information with third parties for unrelated uses.
Legal
We may disclose your personal information if required by law or when necessary to protect our rights or comply with legal processes.
Links
Links to external websites are not covered by this policy. This privacy statement applies only to the domain www.seeadelaide.com.au
Changes To Privacy Policy
If we update this policy, changes will be posted on this page and other relevant areas of the website. We may modify this policy at any time, so we recommend reviewing it regularly.
If significant changes are made, we will notify you via email or through a notice on our website.
See Adelaide Security Policy
See Adelaide uses the eWAY Payment Gateway for online credit card transactions. eWAY provides a secure system used by thousands of Australian businesses.
All transactions are secured and fully automated with immediate responses.
Your full credit card number cannot be viewed by See Adelaide or any external party.
All transactions are processed using 128-bit SSL encryption, and data is securely stored within eWAY’s systems.
eWAY is an authorised third-party processor for major Australian banks and does not handle your funds directly. Payments are transferred securely to the merchant account.
For more information, visit www.eWAY.com.au
Delivery Policy
After booking online, you will receive an email confirmation containing your order details if you have provided an email address. Confirmation is typically received within minutes.
For any booking enquiries, contact info@seeadelaide.com.au
Refund And Returns Policy
The following cancellation policy applies:
24 hours or less prior to departure: 100% of paid funds retained
24 to 48 hours prior to departure: 50% of paid funds retained
More than 48 hours prior to departure: 100% refund of paid funds
South Australian Tourism Holdings Pty Ltd may offer a full refund for cancellations within 24 hours of departure at their discretion. All cancellations must be submitted in writing to info@seeadelaide.com.au
